store policy

We strive to deliver your sleep equipment quickly and securely across Canada.

• Free Shipping: We offer Free Shipping on all Canadian orders over $150 (before tax).

• Flat Rate Shipping: For orders under $150, a flat-rate shipping fee of $19.95 + tax applies.

• Processing Time: Most orders are processed within 1–2 business days if we have the items in stock. Orders placed on weekends or holidays will begin processing the following business day.

• Delivery Estimates: We use 3rd party shipping couriers. Once processed, estimated delivery is typically 2–8 business days.

  • Note: Remote locations may experience longer delivery times.

• Tracking: You will receive a shipping confirmation email with a tracking number once your order leaves our warehouse. Please allow some time for the tracking status to update.

• Insurance & Liability: We are not responsible for packages once they are marked as “Delivered” by the courier. We recommend shipping to a secure location. Customers are responsible for any loss or damage to hardware during shipment. 

To protect our customers and prevent fraud, we verify billing information for all transactions.

• If your shipping address differs from your billing address, or if your order is flagged by our security system, it may be subject to additional verification. This can add 1–2 business days to processing.
• If verification is required, we will contact you by email or phone to confirm your identity. Please monitor your inbox (including spam) and ensure your phone number on file is reachable.
• If we are unable to reach you within 2 business days, your order may be cancelled and fully refunded.

Our system begins processing orders immediately to ensure fast delivery.

• Before Shipping: If you cancel an order after payment has been processed but before it has shipped, no fees will apply.

• After Shipping: If the order has already left our facility, it must be treated as a return. Please see our Return Policy below.

• Refused Deliveries: Orders refused at the time of delivery will be subject to restocking fees, cancellation fees, and original shipping costs.

Due to the medical nature of CPAP equipment, we must adhere to strict hygiene and safety standards.

• Unopened Items: We accept returns on unopened, factory-sealed products within 15 days of delivery.

• Opened Items: No returns or exchanges are accepted on any opened products (masks, machines, tubing, etc.) due to health and hygiene regulations.

• Restocking Fee: A 15% restocking fee applies to all eligible returns.

• Shipping Costs: Original shipping fees are non-refundable. If your order qualified for Free Shipping, our actual shipping cost ($19.95 + tax) will be deducted from your refund.

• Final Sale: Clearance items and products marked “Final Sale” are not eligible for return or exchange.

How to Start a Return: You must request a Return Merchandise Authorization (RMA) using the form at the bottom of this page. Do not ship items back without an approved RMA.

Upon receipt of the returned item(s), we will fully examine the item(s) and notify you via email, within a reasonable period of time, whether you are entitled to a return.

If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. To follow up on the status of your return, please contact us at cs@yourcpapstore.ca.

• Manufacturer’s Warranty: All machines (CPAP/APAP/BiLevel) typically carry a 3-year manufacturer’s warranty (expect for the Transcend Travel Auto CPAP, with 2 years).

• Defects: If you receive a product with a manufacturer’s defect, you must notify us within 48 hours of receipt.

• Warranty Process: While warranty decisions are at the sole discretion of the manufacturer, YourCPAPStore.ca will assist you in the claim process.

  • Please note: Manufacturers do not cover water damage or physical misuse.

  • The customer is responsible for shipping costs to send the unit to our office for warranty inspection.

We only exchange items if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at cs@yourcpapstore.ca with details of the product and the defect. 

Upon receiving the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

• Coupons are valid on regular-priced items only and cannot be combined with other offers.

• Coupons do not apply to “Clearance” items.

• We reserve the right to cancel or revoke coupon codes at any time if conditions of use are not met.

In the event that certain condition(s) have not been fully met for usage of the coupon code, YourCPAPStore may cancel or withhold any discounts, either applied or pending, from the customer’s order until conditions have been fully met. Coupon code discount excludes taxes. NO CASH VALUE. Limit 1 usage per customer per coupon code.