Returns

Yourcpapstore.ca will accept returns on any unopened product(s) within 15 days of delivery receipt. A 15% restocking fee will apply on all returns, and a store credit will be issued for the difference. All items must be returned in like-new condition, any opened product cannot be returned without exception. Please contact us at 1-866-235-7996 before sending back any items for a refund, failing to do so will void any chance of a refund. All shipping costs are non-refundable. All returns are subject to our discretion.

On the rare occasion that a product is received with a manufacturer’s defect, call our office within 24 hours of receipt. We will troubleshoot the problem with you and take the appropriate next steps to resolve the situation.

To initiate the return process, customers must complete and submit the Return Merchandise Authorization Request (RMA Request) form, featured below for your convenience. Once we have received and approved your RMA Request, you may return the approved order item(s) back to our warehouse address, as specified in your approval notice.

Upon receipt of the returned item(s), we will fully examine the item(s) and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
To follow up on the status of your return, please contact us at cs@yourcpapstore.ca.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at cs@yourcpapstore.ca with details of the product and the defect. Also, contact us for the address where you can send the item you consider defective.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Exceptions

Some items are non-refundable and non-exchangeable.

These include:

  • Items specifically marked or indicated as Clearance items or categorized as “Clearance”
  • Any items specifically marked or indicated as Final Sale items

Warranty

All products purchased come with a Manufacturer’s standard warranty. All CPAP/Auto-CPAP/BIPAP/Bilevel Machines have a 3-year replacement warranty supported by the Manufacturer. Yourcpapstore.ca will assist the customer in working with the Manufacturer, if needed, in the event of a warranty replacement.

Warranty claim decisions are solely at the discretion of the Manufacturer. The customer is responsible for shipping the machine to our office.

Manufacturers do not warranty against misuse or water damage. If water damage or misuse is determined to be the cause of the malfunction, you will have a choice to have it returned to you at no cost, have the machine repaired by the Manufacturer (repair costs will be communicated and collected before the machine is repaired), or purchase a new machine at current prices displayed on the website.

Shipping

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. Customers are responsible for any loss or damage to hardware during shipment. YourCPAPStore doesn’t guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

If you received free shipping (which is $15 plus HST) when you placed your order, the cost of the waived shipping charge will be deducted from your refund amount.